If you find that an item is missing from your parcel, please contact us within 30 days of the delivery date so we can assist you promptly.
If an item is missing from
Order number
Product name(s) of the missing item(s)
Clear photo(s) of all items you received in the parcel, so we can review and verify the contents
Please note that we are only able to assist with missing item claims that are reported within 30 days after the parcel has been delivered and received.
Unfortunately, inquiries submitted after this period may not be eligible for review or compensation.
Once we receive your email with the required details, our customer support team will review the case and get back to you as quickly as possible.